Updated April 30th, 2025
Schedule Your Exam, LLC (collectively, “SYE,” “we,” “us,” or “our”) value the privacy of individuals who use our applications, website (including https://scheduleyourexam.com/), or services that link to this Privacy Policy (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose Personal Information received from users of our Services. As used in this Privacy Policy, “Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by applicable law. By using our Services, you agree to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy.
We facilitate the online scheduling of
eyecare appointments. As such, we may collect and receive a variety of
information from you or your devices from various sources, as described below.
If you do not provide your information when requested, you may not be able to
use our Services if that information is necessary to provide you with our
Services or if we are legally required to collect it.
We collect several types of information from and about users of our
Services, including information:
2.1 Information You Provide Us.
The information we collect on or through our Services may include:
2.2 Information We Collect Through Automatic Data Collection Technologies.
As you navigate through and interact with our website and Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patters, including:
We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). For information about how you can opt out of behavioral tracking from our website and how we respond to web browsing signals and other mechanisms that enable consumers to exercise choice about behavioral tracking, please see How Can You Exercise Your Privacy Rights.
2.3 Analytics Technologies.
We use a private analytics tool for internal purposes only, to measure patient engagement and for improving our Services based on measurement of certain usage data. We do not use any third-party vendors for analytics.
2.4 Third Party Use of Cookies and Other Tracking Technologies.
Some
content or applications, including advertisements, on our website are served by
third-parties, including advertisers, ad networks and servers, content
providers, and application providers. These third parties may use Cookies alone
or in conjunction with web beacons or other tracking technologies to collect
information about you when you use our website. The information they collect
may be associated with your Personal Information or they may collect
information, including Personal Information, about your online activities over
time and across different websites and other online services. They may use this
information to provide you with interest-based (behavioral) advertising or
other targeted content.
We do
not control these third parties’ tracking technologies or how they may be used.
If you have any questions about an advertisement or other targeted content, you
should contact the responsible provider directly. For information about how you
can opt out of receiving targeted advertising from many providers, see Your
Choices About How We Use and Disclose Your Information.
We use the Personal Information we collect:
We do not share or otherwise disclose the Personal Information we collect form you except as described below or otherwise disclosed to you at the time of collection.
4.1 Service Providers. To contractors, service providers, and other third parties we use to support our business and Services, and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes which we disclose it to them.
4.2 Legal and Regulatory Disclosures. We may disclose your Personal Information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
4.3 Sharing with Your Consent. Where you expressly consent or request, we may share your Personal Information when you authorize a third-party service or website to access your account with us.
4.4 Partners and Affiliates. We may share any information we receive with our partners, corporate affiliates, parents, or subsidiaries, such as Abeo Solutions, Inc., for any purpose described in this Privacy Policy.
4.5 Business Transfers. If we are involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information and Business Data in connection with such transaction or in contemplation of such transaction.
The categories of Personal Information we may disclose includes, but is not limited to, first name, last name, date of birth, phone number, email, residential address, insurance identification number, group number, social security number, primary subscriber, and date of birth of the primary subscriber.
5.1 Marketing Communications. We do not directly market to consumers, but you can request to opt-out of marketing communications from the individual practice you scheduled an appointment with by adding a note during the scheduling process.
5.2 Do Not Track. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may then be inaccessible or not function properly.
5.3 State Privacy Rights. Depending on the applicable law of the state in which you reside, you may have various privacy rights concerning the information we process about you, including but not limited to:
The exact scope of these rights may vary by state. Please see How Can You Exercise Your Privacy Rights if you wish to exercise any of these rights, submit a request or appeal a decision regarding a consumer rights request. If you make a rights request, we may be required to respond to you within one month. If you choose not to provide us with the Personal Information we collect, some features of our Services may not work as intended.
5.4 How Can You Exercise Your Privacy Rights?
If
you have any questions, comments, or concerns about our processing activities,
wish to exercise your privacy rights or submit an appeal, please contact us via email at info@scheduleyourexam.com or via post:
12112 Anderson Mill Road, Bldg 12C, Austin, TX 78726.
Bear
in mind that to evaluate your privacy rights requests, we need to be sure it
was you who made the request. Consequently, we might need some identification
to check that you are who you say you are. If you are acting as an authorized
agent to make a request to know, delete, or opt out on behalf of a resident who
may enforce these rights under applicable law, please contact our team by email
at info@scheduleyourexam.com to submit a verifiable request attaching a written
authorization signed by the customer.
Upon
receiving your request, we will acknowledge its receipt within ten (10) days.
In our confirmation, we will outline our identity verification process (if
necessary) and provide an estimated timeframe for response, unless the request
has already been granted or denied. Please allow up to thirty (30) days for our
response to your requests (excluding requests to stop selling your Personal
Information) from the date of receipt. If additional time is required, we will
notify you in writing, explaining the reason for the extension. For account
holders, our written response will be sent to the contact details associated
with that account. For non-account holders, our response will be sent
electronically, unless otherwise requested. In cases where a request cannot be
fulfilled, we will provide the reasons for our decision in our response.
5.5
International Personal Data
Transfers. If
you choose to use our Services from other regions of the world with laws
governing data collection and use that may differ from U.S. law, then please
note that you are transferring your Personal Information outside of those
regions to the U.S. for storage and processing.
By
providing any information, including Personal Information, on or to our
Services, you consent to such international transfer, storage, and processing.
5.6 European Union General Data Protection Regulation. We exclusively market and sell our services to United States-based organizations and individuals. Even though we do not intentionally collect information about residents of the European Union (“EU”), some EU residents’ data may be inadvertently collected through marketing channels or by virtue of our customers’ legitimate use of our services. Collection and storage of any EU resident’s data by us is minimal and incidental. No such data is used for marketing or any other purpose. Notwithstanding the foregoing, if you are an EU resident and would like to request that your data be securely removed from our systems, however collected, please send an email with proof of EU residency to info@scheduleyourexam.com. We will remove all relevant data, so long as that removal is technically feasible, does not impact the legitimate accounting or business practices of our customers, and does not violate other regulatory or legal standards with which we must comply. We will also cooperate with our customers in good faith to address any requests they receive or that may impact them directly.
We have implemented measures designed to
secure your Personal Information from accidental loss and from unauthorized
access, use, alteration, and disclosure.
The safety and security of your Personal Information also depends on
you. Where we have given you (or where you have chose) a password for access to
certain parts of our website, you are responsible for keeping this password
confidential. We ask you not share your password with anyone.
Unfortunately, the transmission of
information via the internet is not completely secure. Although we do our best
to protect your Personal Information, we cannot guarantee the security of your
Personal Information transmitted to our website. Any transmission of Personal
Information is at your own risk. We are not responsible for circumvention of
any privacy settings or security measures contained on the website.
Any questions or concerns regarding the
security measures should be directed to SYE using the contact details provided herein.
Our websites and services may contain links to third party websites. These third-party websites maintain their own policies regarding the collection and use of your information. We assume no responsibility or liability for the actions of such third parties with respect to their collection or use of your information. We encourage you to read the privacy policies of every website that you visit, including those you may reach through a link on our websites or in our services. We encourage you to be aware when you leave our websites or services and to read the privacy statements of each and every website you visit that collects your information.
When you request that we do so, we take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When we process Personal Information for our own purposes, we determine the retention period taking into account various criteria, such as the type of services provided to you, the nature and length of our relationship with you, possible re-enrollment with our Services, the impact on our Services we provide to you if we delete some information from or about you, and mandatory retention periods provided by law and the statute of limitations.
We do not knowingly collect, maintain, or use any personal information from children under the age of 16, and no part of our Services is directed towards children. If you are under the age of 16, please do not submit any Personal Information through our websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Websites or Services without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through the Websites or Services, please contact us at info@scheduleyourexam.com, and we will use commercially reasonable efforts to delete that information.
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share Personal Information previously collected from you through our Services, we will attempt to notify you through our Services, by email, or by other means.
If you have any questions regarding your information, or you'd like to correct and/or update any such information, please contact us at info@scheduleyourexam.com or via post: 12112 Anderson Mill Road, Bldg. 12C, Austin, TX 78726